Refund policy

REFUND POLICY

Supernova Forestry Services Ltd.
Last updated: September 13, 2026

ALL SALES ARE FINAL

I don't accept returns or exchanges for change of mind, wrong colour, or because the gear wasn't what you pictured. This is working equipment sold out of my own stock at dealer prices, and once it leaves here I can't sell it to the next guy as new.

Read the product page before you order. If you're unsure whether something suits your setup, email me first — I'd rather answer questions than have you stuck with gear you won't use.

WHAT I WILL ALWAYS MAKE RIGHT

If any of these happen, it's on me, not you:

- I shipped the wrong item
- Something was missing from your order
- It arrived damaged
- It's defective out of the box

Email orders@supernovafsltd.com within 7 days of delivery with your order number and photos. I'll replace it or refund it in full, including shipping. You won't pay return postage on any of these.

MANUFACTURING FAULTS

If a product fails later and it looks like a manufacturing fault rather than wear, email me. I'll take it up with Ten4Tec and sort you out.

Normal wear from use, damage from a saw, fire, chemicals or impact, and modifications you made are not covered.

CANCELLING AN ORDER

If your order hasn't shipped yet, email me and I'll cancel and refund you in full. Once it's shipped, all sales are final.

YOUR LEGAL RIGHTS

Nothing here takes away rights you have under Canadian consumer protection law that can't be waived by agreement.

QUESTIONS

Jonas McKindsey
Supernova Forestry Services Ltd.
orders@supernovafsltd.com
825-975-0091

I answer my own email. If something's wrong with your order, tell me and I'll fix it.